SDLChat Translator Help and FAQ


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General questions:

Payment questions:

Installation questions:

Using SDLChat Translator™:

Account questions:

General questions:

Do I need to be a paying member of AOL® to use AOL® Instant Messenger™ and SDLChat Translator™?

No, you do not need to be a paying member of AOL® to use AOL® Instant Messenger™. Anyone can open an AOL® Instant Messenger™ account and download the AOL® Instant Messenger™ software at no cost at www.aim.com/get_aim/win/other_win.adp. Once you have created an AOL® Instant Messenger™ account and installed the AOL® Instant Messenger™ software on your computer, you will be able to install and use SDLChat Translator™.

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Does SDLChat Translator™ support all versions of AOL® Instant Messenger™?

No. SDLChat Translator™ only supports AOL® Instant Messenger™ versions 5.0 (or higher) for Windows®. You can download AIM 5.9 from www.aim.com/get_aim/win/other_win.adp. SDLChat Translator does not work with AIM® Triton.

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Why does SDLChat Translator™ only work with AOL® Instant Messenger™?

AOL® Instant Messenger™ is the first application we have developed the SDLChat Translator™ for. More applications will follow.

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Does SDLChat Translator™ work with Yahoo Messenger?

No.

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Does SDLChat Translator™ work with MSN Messenger?

No.

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Does SDLChat Translator™ work on Macintosh computers?

No. SDLChat Translator™ currently runs only on Windows® computers.

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Will I be able to use the SDLChat Translator™ in a chat room?

No. SDLChat Translator™ is designed for chatting on a one-to-one basis.

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Will the translations always be perfect?

No. As you may have seen on FreeTranslation.com, computer-generated translations offer a rough but generally understandable foreign-language version of the original text. The advantage of using SDLChat Translator in a real-time chat environment is that you have the ability to tell the person you are talking to that you did not fully understand their previous sentence. They can then rephrase it so that you can better understand it.

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How can I ensure that I get the best possible translations?

If you write relatively short, grammatically correct sentences with proper spelling and punctuation, you will generally get a readily understandable translation. When composing your chat messages, use the same care you would use if you were speaking face-to-face with someone who does not speak your language fluently. Be clear and precise. Do not use unnecessarily complex sentence structures.

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Are all the language directions currently available on FreeTranslation.com available in SDLChat Translator™?

Unfortunately, we are not able to offer English to Russian, Russian to English, English to Japanese, Japanese to English, English to Chinese (Simplified or Traditional), or English to Norwegian as part of SDLChat Translator.

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Payment questions:

Can I pay by giving my credit card details over the telephone?

No. Only online transactions will be supported. The system we use is a secure online payment system.

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If my card expires before my next subscription payment, what do I do?

If a payment request is made on a card number that has expired, your subscription will obviously not be paid. This will result in your access to the system being suspended. You will then need to subscribe again.

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How do I subscribe again if my card has expired?

Login to the subscriber page and follow the instructions for re-subscribing.

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How do I cancel my subscription?

Simply visit https://secure.freetranslation.com/account/chat/cancel/ and submit your request.

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Installation questions:

Why couldn't I download and run the installer?

Some companies and individual PCs prevent the download of an executable file. You will have been sent a link to download a zip file in your subscription acknowledgement email. Please click the link and download the zip file. If you have not kept this email, please log on to your account and select the downloadable zip file. Once you have downloaded the zip file and saved it on your computer, unzip it and run the setup file.

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Using SDLChat Translator™:

Can I chat with more than one person at a time with SDLChat Translator™?

Yes. SDLChat Translator™ supports multiple windows so you can chat with as many buddies as you want in their own language. Each SDLChat Translator window is linked to one AOL® Instant Messenger™ window. You can launch multiple instances of SDLChat Translator™ (by double-clicking on the SDLChat Translator™ program icon on your desktop or via the Start/Programs menu). As each instance of SDLChat Translator opens, you will be prompted to associate an AOL® Instant Messenger™ window with it.

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If I am chatting with more than one buddy, how do I know which buddy will receive the translated message?

Each SDLChat Translator™ window is linked to one AOL® Instant Messenger™ window. The name of the buddy it is linked to is displayed in the title bar at the top of the SDLChat Translator™ window.

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What is to stop me giving my email address and password to other people?

An SDLChat Translator™ account can only be accessed from one computer at a time. When an SDLChat Translator™ account is in use, that email address and password are blocked to anybody else who may be trying to translate something at the same time through that account. If you give your email address and password away and somebody else is using it, you will not be able to gain access to translations. It is in your interest not to give your account information to anybody else.

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Does the person I am chatting with have to have SDLChat Translator™ as well?

No. If you are using SDLChat Translator™, any text that you type into the outgoing message field will be translated when you click the "Translate and Send" button. The other person will receive it in the language you have selected. Any message received from that person will be translated directly after it appears in the AOL® Instant Messenger™ window and will be displayed in the SDLChat Translator™ incoming message window.

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Do I have to have the AOL® Instant Messenger™ window open alongside my SDLChat Translator™ window?

No. SDLChat Translator™ can monitor any AOL® Instant Messenger™ window that is currently running. The AOL® Instant Messenger™ window can be minimized or moved anywhere on your desktop.

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Account questions:

How do I get to login to my subscriber account to view or change details?

Visit https://secure.freetranslation.com/account/.

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Can I change my email address?

Yes. Simply login to your account using your old email address and existing password and you will be able to change your email address. Remember you will also have to change your email address in your SDLDesktop Translator, SDLClipboard Translator and / or SDLChat Translator as well.

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Can I change my password?

Yes. Simply login to your account using your existing email address and existing password and you will be able to change your password. Remember you will also have to change your password in your SDLDesktop Translator, SDLClipboard Translator and / or SDLChat Translator as well.

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